Shipping Information
Worldwide Shipping via DHL. Fee includes tracking code & insurance.
Germany: 6
European Union: 13
Rest of the world: 22

For ready-to-ship items, please expect a shipping timeframe of 3-5 business days. As outlined in our refund policy, it is crucial that you verify the accuracy of your shipping address because we do not provide refunds or replacements for items that have been successfully delivered. Monitoring the tracking status of your item and liaising with your local post office in the event of any issues is your responsibility.

In cases where an international package is returned to us, please reach out via email if we haven't already contacted you. This step ensures that we can successfully send your item without encountering further address-related challenges.

Kindly be aware that the majority of our orders are crafted specifically for you, following a "made-to-order" process. This means that it may take up to 4 weeks for your item to be produced before it is dispatched.
Our made-to-order approach serves to minimize waste and ensure equitable distribution of labor. We greatly appreciate your patience and understanding in this regard.

Once your item is shipped, you will receive a notification confirming the shipment. Here are the estimated delivery times based on your location:

- Germany: Anticipate a delivery period of 2-3 business days.
- European Union: Delivery typically takes 3-7 business days.
- Rest of the world: The delivery timeframe can vary, but generally falls within approximately 7-15 business days, subject to the specific country.

Please note that these are approximate delivery times, and actual delivery periods may vary depending on your location and other factors.
Customs and Taxes

Please note that it's important to be aware that your destination country may impose duties and taxes on the shipment upon its arrival.

Please be mindful that you are responsible for covering any additional charges that may arise as a result of these customs duties and taxes. For more detailed information, we recommend getting in touch with your local customs office to better understand the specific regulations and fees applicable in your region.
Return/Refund Policy
All sales are final. In the event of any issues with your items or damage caused by customer mishandling, we provide free repairs. Please contact us at asteriskonline@outlook.com, and we will promptly address and rectify the situation for you. Please note that the customer is responsible for covering the shipping fees associated with the repair.

Once your parcels have left our premises, please understand that we are no longer accountable for them. When it comes to international orders, it's important to note that we do not handle customs fees. Prior to making a purchase, we strongly advise you to thoroughly research and understand your own country's customs policies and fees.

For international orders, we highly recommend providing your phone number during the ordering process to help prevent potential delays.

Ensuring the accuracy of your shipping address is vital because, once an item has been successfully delivered, we do not offer refunds or replacements. If you require an address modification, please reach out to us via email at asteriskonline@outlook.com. We'll be happy to assist you in making the necessary changes.