Shipping policy
Worldwide tracked and insured shipping is available via DHL and UPS.
Germany: €7 / €15 Express
European Union: €15 / €65 Express
Rest of the world: €25
USA: €50 via UPS (duties, tariffs and taxes not included)
Ready to Ship
Ready-to-ship pieces are dispatched within 3–5 business days.
Made to Order
Most ASTERISK pieces are individually made to order. Please allow up to 4 weeks for production before dispatch.
Our made-to-order approach allows us to minimize waste and produce each piece individually with care. We greatly appreciate your patience and understanding.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
Estimated delivery times after dispatch:
Germany: 2–3 business days
European Union: 3–7 business days
Rest of the world: approximately 7–15 business days
Please note that delivery times are estimates and may vary depending on your location, the carrier and customs processing. Delays caused by customs clearance or the shipping carrier are outside of our control.
Please make sure your shipping address is correct before placing your order. If you need to change your address, please contact us as soon as possible before your order has been dispatched.
For international orders, we highly recommend providing your phone number during checkout to help prevent potential delivery or customs delays.
Returned & Unclaimed Packages
If a package is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, unpaid customs charges or failure to collect the package, please contact us if we haven't already reached out to you.
The order can be shipped again once the delivery information has been confirmed. Additional shipping charges, return shipping costs, customs fees or other costs resulting from the return may be the responsibility of the customer.
Lost or Missing Packages
All orders are shipped with tracking and insurance.
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us so we can assist with an investigation through the shipping carrier.
If tracking shows that an order has been successfully delivered to the address provided at checkout, please first contact the carrier or your local delivery office. You can also contact us and we will assist where possible.
Customs & Taxes
Orders shipped outside the European Union may be subject to import duties, tariffs, taxes and customs fees upon arrival in the destination country.
These charges are not included in the product or shipping price and are the responsibility of the recipient.
ASTERISK has no control over these charges, as they are determined by the customs authorities of the destination country.
Customs regulations and fees vary by country. We recommend checking with your local customs authority before placing an order for further information regarding possible charges.
Please note that customs clearance may also cause additional delivery delays.
Return / Refund Policy
All sales are final.
If you experience any issues with your order, please contact us at contact@asteriskonline.eu and we will be happy to assist you.
Bespoke, personalized, engraved, custom-sized or otherwise individually customized pieces cannot be returned or exchanged.
Please note that this policy does not affect any statutory consumer rights that may apply.
If you receive an incorrect or damaged item, please contact us as soon as possible after delivery with your order number and photographs of the piece and packaging so we can assess the issue.
Cancellations
As most ASTERISK pieces are made individually to order, please contact us as soon as possible if you wish to cancel or change an order.
Once production of a made-to-order, bespoke or personalized piece has begun, cancellation or changes may no longer be possible.
Repairs
ASTERISK offers a repair service for our jewelry.
Please contact us at contact@asteriskonline.eu with details and images of the piece so we can assess the repair individually.
Depending on the nature of the damage, additional repair costs may apply. Unless otherwise agreed, customers are responsible for shipping costs associated with repairs.
Damage resulting from wear, improper handling, repeated bending or accidental damage may be subject to additional repair costs.